Introduction:
If your website is not loading, don’t panic! This guide will help you troubleshoot common issues and get your site back online quickly.
Step 1: Check Your Internet Connection
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Ensure your device is connected to the internet.
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Try accessing other websites to confirm your connection is working.
Step 2: Verify Domain Propagation
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If you recently updated your domain’s nameservers, it may take 24–48 hours for changes to take effect.
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Use https://www.whatsmydns.net to check DNS propagation.
Step 3: Check Hosting Status
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Log in to your AbayHost client area.
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Check for any alerts or service notifications regarding your hosting plan.
Step 4: Clear Your Browser Cache
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Sometimes your browser may load an old version of the site.
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Clear cache and cookies or try opening the website in incognito/private mode.
Step 5: Check Website Files
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Log in to cPanel → File Manager.
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Ensure your website files are correctly uploaded to the public_html folder.
Step 6: Check SSL and Configuration
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If using SSL, verify it’s correctly installed (via AutoSSL in cPanel).
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Confirm that your website configuration (CMS settings,
.htaccess) is correct.
Step 7: Contact AbayHost Support
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If the website is still down after all checks, open a support ticket with AbayHost.
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Provide details: domain name, error message, and steps already taken.
